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Privacy Policy

Last updated: 26th January 2026

At Saigon eSens, we respect your privacy and are committed to protecting your personal data. This privacy policy explains what information we collect, how we use it, and your rights regarding your data.

1. Data Controller

The controller of the personal data collected on this site is:
Saigon eSens
Address: 155 Av Charles de Gaulle, 92200 Neuilly sur Seine, France
Email: contact@saigonesens.com 

 

2. Personal Data Collected

We collect data you provide directly and data collected automatically when you interact with our site.

2.1 Data You Provide Directly

  • When creating an account: Name, first name, email address.

  • When placing an order: Billing and shipping address, phone number, payment information.

  • When subscribing to our newsletter: Email address.

  • When contacting customer service: Message content, contact details.

2.2 Data Collected Automatically

  • Technical information: IP address, browser type, device, operating system.

  • Browsing data: Pages visited, time spent, clicks.

  • Cookies: See our dedicated Cookie Policy.

3. Purposes of Data Use

We use your personal data for the following purposes:

  • Order Processing: Payment handling, shipping, delivery tracking.
  • Customer Service: Responding to inquiries and resolving order issues.
  • User Experience Improvement: Personalizing your experience.
  • Marketing & Communication: Sending newsletters, promotional offers, satisfaction surveys.
  • Legal Compliance: Fulfilling legal and regulatory obligations.

 

4. Data Sharing

We only share your data when necessary to provide our services:

  • Logistics partners: For shipping and delivery.
  • Technical partners: Hosting, payment tools, necessary plugins.
  • Legal authorities: If legally required or to protect our rights.

Your data is never sold or rented to third parties.

5. Data Retention

We retain your personal data only as long as necessary for the purposes stated:

  • Order-related data: [e.g. 5 years] for tax and accounting purposes.
  • Customer account data: Until the user deletes their account.
  • Marketing data: Until you unsubscribe or request deletion.

 

6. Your Rights

In accordance with GDPR and local laws, you have the following rights:

  • Access: Request access to your personal data.
  • Rectification: Correct inaccurate or incomplete data.
  • Deletion: Request deletion of your data.
  • Portability: Receive your data in a structured, readable format.
  • Objection: Refuse use of your data for specific purposes, especially marketing.
  • Complaint: Contact your data protection authority.

To exercise your rights, contact us at contact@saigonesens.com. We will respond within [e.g. 30 days].

 

7. Data Security

We take technical and organizational measures to protect your data from loss, unauthorized access, alteration, or disclosure.

However, no method of transmission or electronic storage is 100% secure. If you suspect a data breach, please notify us immediately.

 

8. Cookies & Similar Technologies

Cookies are used to enhance your site experience, analyze traffic, and personalize content.

  • Types of cookies: Essential, analytics, marketing.
  • Managing cookies: You can adjust your browser settings or use our consent banner.

 

9. Data Transfers Outside Europe

As we are also based in Vietnam, some of your data may be processed outside the EU. We ensure all transfers comply with applicable laws, including use of EU-approved standard contractual clauses.

 

10. Changes to This Policy

We reserve the right to update this policy at any time. Changes take effect upon publication on this page. We encourage you to review it regularly.

For any questions about this policy or your personal data, contact us at:
Saigon eSens
Email: contact@saigonesens.com